Danish Market | IT Helpdesk Support
Bosch Group · Lisboa, Lisboa
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- Company
- Bosch Group
- Location
- Lisboa, Lisboa
- Employment type
- Full-time
- Posted
- September 22, 2026
About this job
Respond to all calls, emails and common requests for technical 1st level support; Analyse technical problems (root cause analysis) and provide technical assistance to customers via phone, email or chat making use of remote access tools First level resolution rate: 50% after 6 months, 70% after 12 months; Follow defined work instructions and escalation processes for all possible types of incidents; Track all incidents in our internal incident management system; Maintain communication with other Bosch sites, departments and colleagues which are engaged into the support processes; Input for FAQ and knowledge data base; Establish good relationships with colleagues and customers in order to achieve a correct flow of information; Willingness to work in the office and/or remote according to…
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