German Customer Support Specialist
speakit · Portugal · Remote-friendly
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- Company
- speakit
- Location
- Portugal
- Employment type
- Full-time
- Posted
- May 6, 2026
About this job
Support customers throughout their online order journey, handling inquiries related to deliveries, payments, returns, and account issues while ensuring a high level of service and data security. Key Responsibilities Manage customer interactions via phone, email, and chat Handle orders, refunds, shipping issues, and payment queries Liaise with internal teams, couriers, and partners Resolve complex cases and escalate when needed Maintain high customer satisfaction and meet KPIs
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Most-requested skills in Portugal
Based on 295 Portugal vacancies that list requirements, these are the skills employers ask for most often.
- Troubleshooting56% of postings
- Communication43% of postings
- CRM27% of postings
- English20% of postings
- Live Chat14% of postings
- German11% of postings
- Ticketing4% of postings
- Zendesk3% of postings
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