Polish Customer Support Agent - Lisbon - LIS3

Cross Border Talents · Lisbon, Lisbon

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Company: Cross Border Talents
Location: Lisbon, Lisbon
Employment type: Full-time
Posted: July 28, 2023

About this job

We are looking for Polish native speakers or fluent (C2) with a good command in English (B2) to work as a Customer Support Specialist in call center environment in Lisbon, Portugal: Ability to assist users with Pre-Sales, General Inquiries, and technical support issues via phone/email/chat/social/social messaging channels (as assigned). Ability to adapt the brand’s voice and tone for interactions on both private (phone/email/chat/messaging channels) and public (social, forums, ecommerce reviews) channels. Respond appropriately to customer escalations and escalate issues and customers to higher tiers of support as defined and documented Respond to inbound customer requests, document relevant case information.

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Most-requested skills in Portugal

Based on 242 Portugal vacancies that list requirements, these are the skills employers ask for most often.

Troubleshooting58% of postings
Communication42% of postings
CRM29% of postings
English19% of postings
Live Chat14% of postings
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Customer Support skills

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