CUSTOMER EXPERIENCE SPECIALIST

About this job

So, if you want to be part of this team and take on new challenges, we are looking for you! We are looking for a Customer Experience Specialist to join our Customer Management team at Wells, based in Carnaxide, and we believe we will be #betterwithyou. This team's mission is to provide a relevant, close, and consistent experience to all our customers and place the customer at the center of our strategy. One thing is certain: there will be no shortage of diverse responsibilities and exciting challenges! We count on you to: Coordinate NPS and Customer Satisfaction initiatives for the Wells brand; Critically analyze response data, identifying patterns, trends, and deviations; Engage with business teams to gather qualitative insights that help explain quantitative results; Develop action plans…

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