VIP Team Lead
Gypsy Collective · Poland · Remote-friendly
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- Company
- Gypsy Collective
- Location
- Poland
- Employment type
- Full-time
- Posted
- October 21, 2026
About this job
We're looking for a VIP Team Lead to run our VIP Managers team day to day, own service quality for our highest-value players, and turn player data into decisions. 📅 Your daily adventures include: Team leadership Lead a team of VIP Managers in daily operations; Distribute player portfolios and keep the workload balanced; Track capacity and make sure tasks are done on time; Run regular 1:1s and performance reviews; Onboard, train and develop team members; Improve team efficiency together with VIP QA. VIP player management Prioritise High Value and Top VIP players; Support the handling of key VIP accounts and escalations; Make the call on complex cases and escalate the most critical ones to the Head of VIP; Collect VIP player feedback and pass it to the Streams and Retention teams.…
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