Communication Contact Center Lead
bayer · Gdańsk, Pomorskie
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- Company
- bayer
- Location
- Gdańsk, Pomorskie
- Posted
- October 14, 2026
About this job
Community Lead - Stakeholder Engagement YOUR ROLE The Lead works closely with Corporate Communications and Global Business Services (GBS) to oversee the day-to-day operations of the stakeholder engagement team, currently known as the contact center team. The role ensures high-quality handling of inbound phone calls, emails, and social media comments, supported by applicable tools. Responsibilities include workflow coordination, quality oversight, escalation support, performance tracking, and team coaching to meet service and response standards across channels. As a newly created position, this role offers a unique opportunity to shape the function’s future operating model and build a new team from the ground up.…
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