ITSM Reporting Specialist
Danaher · Kraków
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- Company
- Danaher
- Location
- Kraków
- Employment type
- Full-time
- Posted
- October 8, 2026
About this job
The ITSM Reporting Specialist is responsible for delivering actionable insights, operational reporting, and executive-level dashboards that enable data-driven decision making across Enterprise Service Management processes. This role serves as the primary owner for ServiceNow reporting, performance analytics, KPI governance, and service management metrics. In this role, you will have the opportunity to: Design, develop, and maintain ServiceNow reports, dashboards, scorecards, and Performance Analytics solutions that provide operational, management, and executive visibility into IT service performance. Develop and automate ITSM reporting and KPI frameworks, delivering actionable insights on incident, problem, change, request, knowledge, CMDB, asset, and service catalog performance while…
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