Customer Success Manager - Polish Market
Fonio.ai · Warsaw
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- Company
- Fonio.ai
- Location
- Warsaw
- Employment type
- Full-time
- Posted
- June 15, 2026
About this job
YOUR ROLE As Customer Success Manager for the Polish market, you are the primary point of contact for your customer cohort (SMB) once they've signed. You own their success, satisfaction, and retention end to end. This isn't passive account management. You actively build the relationship, identify value drivers, and make sure every customer gets the most out of fonio. You'll spend most of your time in calls and meetings with customers. WHAT YOU'LL DO - Own a portfolio of Polish SMB customers across their entire lifecycle with fonio - Spend most of your time in calls and meetings with customers — building relationships, surfacing value, and keeping them engaged - Run regular check-ins and trigger proactive calls based on usage signals (low engagement, expansion opportunities, setup friction,…
This is a short summary.
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Most-requested skills in Poland
Based on 322 Poland vacancies that list requirements, these are the skills employers ask for most often.
- Stakeholder Management41% of postings
- Project Management38% of postings
- Strategy30% of postings
- Leadership27% of postings
- Agile/Scrum25% of postings
- Budgeting15% of postings
- Coaching12% of postings
- KPI9% of postings
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