Sr Manager Customer Journey and Insights
Novo Nordisk · Warsaw, Mazowieckie
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- Company
- Novo Nordisk
- Location
- Warsaw, Mazowieckie
- Posted
- September 16, 2026
About this job
Senior Manager Customer Journey and Insights Department: Digital & Customer Engagement Location: Warsaw, Poland Shape how millions of patients and healthcare professionals experience Novo Nordisk – by designing the journeys that connect them to the care they need, across every channel and touchpoint. Your new role As Senior Manager Customer Journey and Insights, you will drive the development and execution of BA EAST's customer engagement agenda – designing, coordinating and continuously improving the digital customer journey across both patient and HCP touchpoints. With a primary focus on patients as consumers, you will ensure that real customer needs, barriers and motivations are reflected in how Novo Nordisk communicates and engages across channels, while delivering seamless experiences…
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