Customer Service Specialist with Portuguese (All genders)

Merck KGaA · Wroclaw

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Company
Merck KGaA
Location
Wroclaw
Employment type
Full-time
Posted
October 16, 2026

About this job

Excellent command of English and Portuguese is essential, other European languages encouraged Minimum of 2–3 years of experience in a fast-paced customer service environment. Proven ability to learn and adapt quickly to multiple ERP and CRM systems (experience with SAP, Oracle, or Salesforce is a plus). Skilled at managing order processing and resolving service complaints. Strong communication skills with a focus on delivering high-quality customer experience. Ability to prioritize tasks effectively in a collaborative, international team. Proactive mindset with a commitment to continuous improvement and knowledge sharing. YOUR MAIN BENEFITS: Health and well-being: Get access to private medical care, life insurance, and sports card, receive prepaid lunch card Work-Life balance: Enjoy…

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Most-requested skills in Poland

Based on 269 Poland vacancies that list requirements, these are the skills employers ask for most often.

  • Communication39% of postings
  • Troubleshooting35% of postings
  • CRM30% of postings
  • English26% of postings
  • Jira12% of postings
  • German11% of postings
  • Salesforce9% of postings
  • Live Chat7% of postings
Customer Support skills

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