Associate Director, Customer Compensation & Policy

HelloFresh · Warszawa, Masovian Voivodeship

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Company
HelloFresh
Location
Warszawa, Masovian Voivodeship
Posted
September 2, 2026

About this job

About the Role Within Global Customer Experience (GCX), our mission is to advance the HelloFresh customer relationship from reactive resolution to proactive, trust-building service. The compensation function sits at the heart of that mission: it is the mechanism through which the business acknowledges failures, restores customer confidence, and, when done well, turns a bad experience into a reason to stay. The Associate Director, Customer Compensation & Policy is responsible for the global strategy, architecture, and governance of how HelloFresh compensates customers across all markets and brands. This is not a policy maintenance role.

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