Service Support Specialist

About this job

We are looking for a Service Support Specialist (Night Shift), who will support our customers during LATAM business hours (17:00 – 01:00 Local Time). You will act as a technical expert during your shift, driving resolution of complex software issues and partnering with support agents to ensure timely, high-quality customer outcomes. This is a full-time night shift position based remotely in Bulgaria or Poland. Some of the things you’ll work on: Technical Support & Knowledge Sharing: Perform ticket audits and deliver hands-on support for complex API and ETL troubleshooting. Share best practices and insights to help agents continuously improve their approach. Advanced Troubleshooting: Actively own and resolve complex customer cases via email and video calls.…

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Most-requested skills in Poland

Based on 266 Poland vacancies that list requirements, these are the skills employers ask for most often.

• Communication38% of postings
• Troubleshooting35% of postings
• CRM30% of postings
• English27% of postings
• Jira12% of postings
• German11% of postings
• Salesforce8% of postings
• Live Chat7% of postings

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