Service Support Specialist
Adverity · Poland · Remote-friendly
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- Company
- Adverity
- Location
- Poland
- Employment type
- Full-time
- Salary
- €25,000.00 - €35,000.00
- Posted
- August 11, 2026
About this job
We are looking for a Service Support Specialist (Night Shift), who will support our customers during LATAM business hours (17:00 – 01:00 Local Time). You will act as a technical expert during your shift, driving resolution of complex software issues and partnering with support agents to ensure timely, high-quality customer outcomes. This is a full-time night shift position based remotely in Bulgaria or Poland. Some of the things you’ll work on: Technical Support & Knowledge Sharing: Perform ticket audits and deliver hands-on support for complex API and ETL troubleshooting. Share best practices and insights to help agents continuously improve their approach. Advanced Troubleshooting: Actively own and resolve complex customer cases via email and video calls.…
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