Customer Support Specialist

About this job

The role: We are looking for a Customer Support Specialist to assist clients and partners with a wide range of issues related to acquiring and payment systems. This role goes beyond basic customer service - you will handle technical inquiries, perform initial diagnostics and investigate issues affecting transaction processing. Close collaboration with internal teams and clear communication with clients are key to ensuring fast and effective resolution of technical problems. Responsibilities: Provide timely technical support to clients and partners regarding acquiring operations and payment systems Register and categorize incoming inquiries, including requests for assistance, error reports, and reporting-related queries Perform initial analysis and diagnosis of issues arising during…

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Most-requested skills in Poland

Based on 308 Poland vacancies that list requirements, these are the skills employers ask for most often.

• Communication50% of postings
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• Troubleshooting29% of postings
• CRM29% of postings
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• Jira11% of postings
• Salesforce7% of postings
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