Customer Service Lead
Wolters Kluwer · POL - Warsaw, Przyokopowa
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- Company
- Wolters Kluwer
- Location
- POL - Warsaw, Przyokopowa
- Posted
- July 28, 2026
About this job
Customer Service Lead 📍 Warsaw | Hybrid Work Model We are looking for an experienced Customer Service Lead to join our team. In this role, you will support the management of customer service operations, drive operational performance, and contribute to the development and engagement of team members. If you have experience leading teams, fostering employee growth, and delivering exceptional customer service, we would love to hear from you. Key Responsibilities Support the Customer Service Manager in the day-to-day management of the Customer Service team, ensuring efficient operations and high-quality customer service. Motivate, support, and develop team members. Monitor and drive performance against key business metrics, including KPIs, SLAs, and quality standards.…
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