SKYWISE - Customer Support Specialist - EMEA Region - Crew Efficiency

About this job

As Customer Support Specialist, you’ll be part of Customer Experience at Skywise, within the Deployment and Support team of EMEA Region. You’ll be responsible for the support and services of Flight Operations Solutions delivered to the customers. The Flight Operations Solutions address Flight Ops, Ground Administration, and Flight Ops Monitoring applications. You’ll provide technical Level 2 support for the Skywise N-Ops & Crew (N-OC) product with scope to extend this to additional products in line with business needs. Responsibilities: Analyze and troubleshoot complex Level 2 queries through all available tools to try to resolve queries without escalation to L3 teams, performing system changes where required and permitted through the defined operating procedures.…

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