Product Support Specialist

About this job

As a Product Support Specialist, you will provide fast and reliable support to merchants using our client’s payment solutions. This role is at the frontline of the merchant support experience, ensuring that technical and operational issues are resolved efficiently and professionally. You will become a subject matter expert in the client’s products and payment processes, acting as a trusted partner for merchants seeking accurate information and timely assistance. Working closely with cross-functional teams, including Sales, Client Success, Operations, and Engineering, you will help troubleshoot account and product-related issues, deliver effective solutions, and contribute to the development of scalable internal processes that enhance the overall customer experience.…

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Most-requested skills in Poland

Based on 268 Poland vacancies that list requirements, these are the skills employers ask for most often.

• Communication38% of postings
• Troubleshooting35% of postings
• CRM30% of postings
• English26% of postings
• Jira12% of postings
• German11% of postings
• Salesforce9% of postings
• Live Chat7% of postings

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