PMS Complaint Handling Specialist
Philips · Drachten
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- Company
- Philips
- Location
- Drachten
- Salary
- € 48,611
- Posted
- August 13, 2026
About this job
Job Title PMS Complaint Handling Specialist Job Description The Post-Market Surveillance & Complaint Handling Specialist is responsible for managing complaint handling and post-market surveillance activities to ensure product safety, regulatory compliance, and continuous product improvement. The role combines complaint investigation, complaint process ownership, vigilance reporting support, trend monitoring, and preparation of post-market surveillance documentation. Your role: Investigate customer complaints, adverse events and product performance issues. Perform complaint intake review, duplicate assessments, coding verification and root cause investigations. Execute Good Faith Efforts (GFEs) and document investigation outcomes.…
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