Senior Customer Success Manager
Digital Realty · Amsterdam, Noord-Holland
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- Company
- Digital Realty
- Location
- Amsterdam, Noord-Holland
- Posted
- September 30, 2026
About this job
Leads the end-to-end holistic delivery of the overall operational service for our strategic customers, across our internal functions, processes, and people to enable effective and seamless service excellence with customer success at the heart of our culture. Accountable for overall post sales customer health for in scope customers across Client Engagement Meeting cadence, attendance, frequency Service Management – SLA attainment including implementation and support risk. Financial Health – Aged debt and churn risk Product utilization – Customer consumption and awareness gap Leading regular customer facing service reviews with reporting aligned to the contractual and DLR standards Increase customer awareness of organization changes, new and existing Product bulletins and System, process &…
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