Customer Support Engineer (Dutch Speaking)
Huawei · Rijswijk
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- Company
- Huawei
- Location
- Rijswijk
- Posted
- September 17, 2026
About this job
Customer Support Engineer Job Location: Rijswijk, Netherlands Main Responsibilities: Serve as the first point of contact for customers via phone, email, and remote diagnostic tools, providing 5x8 hour Level 1 support. Collect necessary information from customers, accurately log cases, and create service tickets according to Huawei procedures. Deliver first-line technical support for PV inverters, residential/commercial energy storage systems, and related smart energy products. Troubleshoot and resolve issues related to installation, commissioning, operation, and maintenance. Escalate complex or unresolved cases to second-level support or R&D teams, ensuring timely resolution and customer follow-up.…
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