Second Line Support Agent (f/m/x)

About this job

The role: What's in the Box Our Customer Care team is the voice of HelloFresh at the moments that matter most: when something has gone wrong and a customer needs more than a standard fix. As a Second Line Support Agent, you'll take on the cases that first-line support can't resolve alone: food safety incidents, complex complaints, and escalations from across the business. You'll also be one of the public faces of HelloFresh, responding to customers on social media and review platforms where everyone can see how we show up for people. It's a role that mixes hands-on problem-solving with real visibility, and you'll work closely with teams like Quality Assessment (QA), Legal, PR, and Marketing to make sure every case is handled with care and urgency.…

This is a short summary.

Want to know if you're a fit? Check your CV against this role — free, in 30 seconds.

Customer Support salaries in the Netherlands

Based on 195 postings that disclose pay.

Estimated from advertised pay across our sources — indicative gross annual figures, not an offer.

Most-requested skills in the Netherlands

Based on 432 Netherlands vacancies that list requirements, these are the skills employers ask for most often.

• Communication76% of postings
• English22% of postings
• Troubleshooting18% of postings
• CRM12% of postings
• German4% of postings
• Live Chat4% of postings
• Ticketing3% of postings
• Salesforce3% of postings

Similar jobs

• Manager, Customer Support Technology · Adyen
• Associate Customer Success Manager · RELX
• ☀️️Japanese-Speaking Customer Support Specialist-Relocate to Sunny Greece🇬🇷 · Next Job Abroad
• Finance Support Specialist · Adyen
• Register Your Interest: Senior Customer Success Manager (9 month fixed-term contract) · LinkedIn
• Senior Customer Success Manager · Digital Realty