Change & Problem Coordinator (m/f/n)
Encevo · Luxembourg
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- Company
- Encevo
- Location
- Luxembourg
- Posted
- July 23, 2026
About this job
Department: IT | Location: Luxembourg | Contract: Permanent | Job Requisition N° 20171 Your tasks You review, assess, prioritize, and coordinate standard, normal, and emergency changes You facilitate Change Advisory Board (CAB) meetings and maintain change calendars You develop and maintain change management policies, procedures, workflows, and KPIs Lead the Problem Management process to identify and eliminate root causes of incidents. You conduct root cause analysis (RCA) You coordinate post-incident reviews and major incident problem investigations You track corrective and preventive actions through to completion You analyze incident trends and recurring issues to reduce operational risk and service degradation You collaborate with technical teams to implement permanent solutions and…
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