Client Success Manager - Fund Industry
Fundcraft · Bertrange
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- Company
- Fundcraft
- Location
- Bertrange
- Employment type
- Full-time
- Posted
- August 11, 2026
About this job
This position is based in Luxembourg and reports directly to the Head of Client Success. Key Responsibilities: Develop scalable and automated client communication strategies in collaboration with the Product Development department, focusing on high-impact areas. Oversee the Client Mailbox’s adherence to response timelines. Address escalated issues from Client Success Senior Associate and ensure resolutions are effectively communicated to clients. Define and standardise processes for scheduling and conducting client meetings, ensuring they align with overall client success goals. Spearhead efforts to automate repetitive tasks and client communication workflows, liaising with the Product Development department to implement advanced solutions.…
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