Service Desk Specialist
Max Mara Fashion Group · Reggio Emilia, Emilia-Romagna
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- Company
- Max Mara Fashion Group
- Location
- Reggio Emilia, Emilia-Romagna
- Employment type
- Full-time
- Posted
- November 10, 2026
About this job
The Service Desk Support Team is responsible for managing the 1st level support offered to head office and/or retail users for one or more services provided. 1.01 Guarantees the handling of tickets based on priority, respecting the Service Level Agreements and requesting any additional information from the user 1.02 Actively manages the resolution of the problem, formulating relevant questions and/or activating remote diagnostic procedures, possibly scaling to the next level 1.03 Monitors, with respect to the scaled tickets, the times in order to guarantee the SLAs and communicates the resolution of the problem to the end user 1.04 If identified as a Tutor, he is in charge of training aimed at the new resources inserted, in line with the level of skills required 1.05 If specialized in BOT,…
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Salaries in Italy
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