Front Office Agent - New Opening Residenza del Cardinale Member of Melià Collection

About this job

To manage properly all the activities related to Front Office Department Main responsibilities: Check-in and check-out hotel guests in a timely and professional manner. Process all payments according to established procedures. Welcome guests in a friendly, prompt, and professional manner Register guests, issue room keys and provide information on hotel services and room location Up-sell rooms when possible, to maximize hotel revenue Accurately process all cash and credit card transactions in accordance with established procedures Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up. Respond appropriately to guest complaints Make appropriate service recovery gestures in order to ensure total guest satisfaction.…

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Salaries in Milano

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