Digital Pathology Helpdesk Engineer

About this job

The Digital Pathology Helpdesk Engineer (f/m/d) for Leica Biosystems is responsible for responding to inbound routine Digital Pathology related queries raised from customer care & technical assistance in the regions. Raising calls to specialists or 3rd level support specialists in the business unit if more in-depth knowledge is required. You will also update customer account records & Cases for the interventions performed. If on-site intervention is needed, share information with regional dispatching teams, support the on-site engineer & follow through remotely to completion. This position is part of the EMEA Digital Pathology organization and will be a fully remote role based within the Italian region. At Leica Biosystems, our vision is to advance cancer diagnostics and improve lives.…

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