CRM & Client Data Specialist

About this job

GENERAL ROLE The CRM & Client Data Specialist is responsible for developing knowledge about Hermès’ customer base to foster relationships with existing clients and attract new ones, in alignment with the Maison’s values and practices. The role supports the Retail Department on CRM and client data related activity, acting as the main point of contact for new initiatives and rollouts. With a client-centric mindset, it enhances stores’ CRM activity by providing insights and tools to support the regional strategy and targets. This position is part of the Retail Team of Hermès Italie, based at the Head Office in Milan. It reports to the Customer Experience Manager, and interacts with all stores as well as other head office departments (e.g., Training, ICO, etc.).…

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