Customer Care Specialist - Internship
Max Mara Fashion Group · Reggio Emilia, Emilia-Romagna
Don’t apply blind. See how your CV matches Customer Support first — free, in 30 seconds.
You will leave NewLuxJob. We do not receive or handle applications.
- Company
- Max Mara Fashion Group
- Location
- Reggio Emilia, Emilia-Romagna
- Employment type
- Full-time
- Posted
- October 13, 2026
About this job
The customer Care Specialist is responsible for providing assistance to the consumer during the online purchase process of the Group's products. Their responsibilities are: 1) Acting as a point of contact for any need that may arise during and after the purchase, online and offline. 2) Providing an effective and efficient assistance service, which can be distinguished by the attention and care that is given to the consumer. 1.01 Manages support requests (technical, procedural, product) received by telephone or via various tools 1.02 Manages complaints and grievances, working to contain the consumer's frustration and safeguard the brand image 1.03 Understands and identifies the nature of the problem and provides response according to policy or forwards to 2nd level internal contacts 1.04…
This is a short summary.
Want to know if you're a fit? Check your CV against this role — free, in 30 seconds.
Most-requested skills in Italy
Based on 97 Italy vacancies that list requirements, these are the skills employers ask for most often.
- Communication49% of postings
- CRM41% of postings
- Troubleshooting34% of postings
- English25% of postings
- Live Chat23% of postings
- Ticketing7% of postings
- Zendesk4% of postings
- SLA4% of postings
Similar jobs
- Italian Speaking Customer Service Agent For Booking.com - Work Remote In Greece · Mercier Consultancy Group
- Italian Speaking Customer Service Agent For Mercedes - Work Remote In Greece · Mercier Consultancy Group
- Italian Speaking Customer Service Agent For Microsoft - Work In Athens, Greece · Mercier Consultancy Group
- Italian Speaking Customer Service Agent For Miele - Work In Athens, Greece · Mercier Consultancy Group
- Italian Speaking Customer Service Agent For Netflix - Work Remote In Greece · Mercier Consultancy Group
- Italian Speaking Customer Service Agent For Paypal - Work Remote In Greece · Mercier Consultancy Group
See if your CV fits this job
Paste your CV for an instant match score against this role — and get a tailored cover letter in one click.
- Instant match score for this role
- Tailored cover letter in one click
- Free — no credit card