Customer Service Representative

About this job

We are looking for a Customer Service Representative to join our growing Customer Experience team. In this role, you will be the first point of contact for our clients; answering questions, resolving issues, and ensuring every interaction leaves people feeling supported and heard. You do not need a background in HR technology; what matters is that you genuinely enjoy helping people, stay calm under pressure, and take ownership of problems until they are solved. Key Responsibilities Respond to client enquiries via phone, email, and live chat in a timely and professional manner Troubleshoot platform issues and escalate to technical teams where necessary Guide new users through the Bryq platform and help them get set up Log and track client interactions accurately in the CRM system Identify…

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Most-requested skills in Italy

Based on 126 Italy vacancies that list requirements, these are the skills employers ask for most often.

• Communication57% of postings
• CRM35% of postings
• English33% of postings
• Troubleshooting26% of postings
• Live Chat11% of postings
• Ticketing6% of postings
• German6% of postings
• SLA4% of postings

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