Customer Resolution Agent - Global Business Services (GBS)

About this job

About the Role As a Customer Resolution Agent, you will be responsible for delivering excellent support to internal and external customers across Italy and international markets. You will manage inquiries, complaints, and service-related requests, taking ownership of each case and coordinating with relevant stakeholders to ensure timely and effective resolution. In this role, you will contribute to delivering a positive customer experience while supporting operational excellence and continuous improvement initiatives within the Customer Resolution Group (CRG). Key Responsibilities Manage customer inquiries, complaints, and service requests through various communication channels. Take ownership of customer cases from receipt through resolution, ensuring timely follow-up and communication.…

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Most-requested skills in Italy

Based on 126 Italy vacancies that list requirements, these are the skills employers ask for most often.

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