Customer Service Support (STAGE)

Boggi Milano · Concorezzo, Lombardia

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Company
Boggi Milano
Location
Concorezzo, Lombardia
Employment type
Internship
Posted
September 16, 2025

About this job

Gestione multicanale clientela nazionale ed internazionale in modalità sincrona (chat, whatsapp e telefono) e asincrona (mail) per: supporto prevendita (informazioni sulla collezione, scelta capi, guida taglie, suggerimenti, guida nell’inserimento dell’ordine e supporto per pagamenti) post vendita (modifiche, aggiornamenti ordini, tracciamento spedizioni, supporto procedura resi e cambi) assistenza policy (profilo, anagrafica, punti, sconti, privacy) Supporto stores per attività Omnichannel Analisi richieste di reso e monitoraggio rimborsi Monitoraggio pagamenti attraverso i portali di riferimento Controllo e visualizzazione progresso ordini tramite i gestionali interni Supervisione delle spedizioni sulle diverse piattaforme con rilevamento di eventuali anomalie e tempestivo contatto con i…

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Most-requested skills in Italy

Based on 126 Italy vacancies that list requirements, these are the skills employers ask for most often.

  • Communication57% of postings
  • CRM35% of postings
  • English33% of postings
  • Troubleshooting26% of postings
  • Live Chat11% of postings
  • Ticketing6% of postings
  • German6% of postings
  • SLA4% of postings
Customer Support skills

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