E-CRM & Customer Engagement Coordinator

About this job

Overview We are looking for a passionate and detail-oriented E-CRM & Customer Engagement to join our E-CRM & Customer Engagement team at the Global Headquarters in Milan, Italy. You will play a key role in shaping the customer contact strategy, fostering long-term and meaningful relationships with our clients. Your Impact As a E-CRM & Customer Engagement, you will play a pivotal role in driving seamless data-driven communication across multiple channels, ensuring and the adoption of best practices to maximize engagement and conversion. Activities: · Support the global contact strategy definition and deliver performance improvements ensuring channel effectiveness and conversion optimization · Orchestrate communication channels (email, SMS, push notifications) to drive digital engagement…

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Most-requested skills in Italy

Based on 126 Italy vacancies that list requirements, these are the skills employers ask for most often.

• Communication57% of postings
• CRM35% of postings
• English33% of postings
• Troubleshooting26% of postings
• Live Chat11% of postings
• Ticketing6% of postings
• German6% of postings
• SLA4% of postings

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