Junior Customer Care Representative
Satispay · Milan
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- Company
- Satispay
- Location
- Milan
- Employment type
- Full-time
- Salary
- €28,000
- Posted
- July 21, 2026
About this job
What you'll be doing As our Junior Customer Care Representative, you'll own delivering outstanding, empathetic support to our users, ensuring a smooth and frictionless financial experience. Here's what that looks like in practice: - Ticketing & Queue Management - Handle user requests primarily via email and ticketing systems (e.g., Zendesk) with low to medium complexity, maintaining precise ticket categorisation. - Workflow & SOP Execution - Apply standard operating procedures (SOPs) rigorously and execute specific workflows to ensure consistent, high-quality resolutions. - Multi-channel Support - Manage basic direct messages (DMs) and social media interactions, and handle inbound/outbound calls as required by operational needs.…
This is a short summary.
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Most-requested skills in Italy
Based on 126 Italy vacancies that list requirements, these are the skills employers ask for most often.
- Communication57% of postings
- CRM35% of postings
- English33% of postings
- Troubleshooting26% of postings
- Live Chat11% of postings
- Ticketing6% of postings
- German6% of postings
- SLA4% of postings
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