Team Leader - Account Managers (Customer Success)
Alfadocs.com · Milan, Metropolitan City of Milan, Italy
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- Company
- Alfadocs.com
- Location
- Milan, Metropolitan City of Milan, Italy
- Employment type
- Full-time
- Posted
- June 25, 2026
About this job
Alfadocs is a SaaS platform for dental practices. Account Managers are our growth catalysts: each owns a portfolio of ~500 practices, acting as their main point of contact and driving revenue growth through upsell/upgrade, retention, and qualified referrals — all executed through our WIN Framework (Buyer-centric way of selling + diagnostic selling). The Team Leader leads this team. This is a player-coach leadership role: you own the team's commercial results, raise execution quality call by call, and keep the AM motion tightly aligned with the rest of Customer Success (CSMs, Onboarding, Support). Key Responsabilities Coach and mentor the team. Run regular call reviews using the Gong WIN Framework scorecard (Diagnosis, CODN, Solution Fit, Negotiation, Objection Handling, Close). Develop eac…
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