Head of Retention, DTC Subscription
KittySpout · Dublin, County Dublin · Remote-friendly
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- Company
- KittySpout
- Location
- Dublin, County Dublin
- Employment type
- Contract
- Salary
- $50
- Posted
- November 6, 2026
About this job
A profitable DTC pet brand is looking for a Head of Retention & Customer Experience to join our team! You will own everything after the first order: subscriptions, email and SMS, the post-purchase journey and customer experience, across both of our brands. We're doing $50M+ a year and scaling to $100M+, and we want one senior leader who owns retention A-Z: lower churn, significantly higher lifetime value and a better customer experience across the board. We are looking to hire someone with 5-6+ years in retention or lifecycle at DTC brands, who has led retention at a subscription brand doing $30-50M+ a year (ideally nine figures). The ideal candidate is hands-on in Klaviyo and Loop (or similar), has led a retention and customer experience team, and has managed agencies.…
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