PCA Agent
UPS · Ireland
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- Company
- UPS
- Location
- Ireland
- Posted
- August 12, 2026
About this job
Job Summary This position provides a one-to-one customer service experience for UPS Preferred accounts. He/She analyzes and resolves problems, solves tracing and claim inquiries, and maintains ownership of customer situations through resolution which may include follow-ups and making outbound calls. Responsibilities: Builds and maintains relationships with related internal functions (i.e., Billing, Delivery Information and Operations). Analyzes and resolves Preferred account issues. Qualifications: High school diploma, GED, or International equivalent Strong oral and written communication skills Strong problem solving skills Previous customer service experience - Preferred Self Billing knowledge would be an advantage Excel Skills Employee Type: Permanent UPS is committed to providing a…
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