Care Advisor - Italian
Allianz · Dublin · Remote-friendly
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- Company
- Allianz
- Location
- Dublin
- Employment type
- Full-time
- Posted
- July 8, 2026
About this job
What you do Our Care Advisors support customers in many different languages and are the first point of contact of our clients worldwide (including brokers and medical providers). The Care Advisors must anticipate and meet the needs of our clients as well as coordinate interdepartmental work, consistently delivering a high quality service and committing to continuous improvement. Your key responsibilities: Responding to queries regarding cover, claims, hospitalisation, complaints Commit to the department`s service standards, including a 24 hours turnaround for all written communication including email responses and a target call abandon rate of 2% Multi-tasking of daily assigned workload as well as ad hoc assignments and follow up on individual cases Develop extensive and sound product…
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