Senior Customer Success Manager

About this job

Responsibilities Develop trusted advisor relationships with customers (from c-suite stakeholders to individual contributors). Facilitate requirements gathering and process mapping for standard operating procedures; document in clear, precise, and actionable terms. Collaborate with engineers to translate customer requirements into Fin solution designs, guiding the customer on configuration best practices and prompt strategy. Monitor Fin usage patterns to identify risks, recommend optimizations, and uncover expansion opportunities. Maintain deep product knowledge of Fin’s fast-expanding capabilities; remain market aware of the fast evolving AI-agent industry. Lead Success Plans, QBRs/EBRs, and strategic planning sessions with the customer.…

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Most-requested skills in Ireland

Based on 840 Ireland vacancies that list requirements, these are the skills employers ask for most often.

• Leadership59% of postings
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• Change Management7% of postings

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