Senior Customer Success Manager

About this job

As a Strategic CSM, you’ll partner with our largest and most complex customers to help them succeed in the new era of AI-driven customer service. You’ll work with C-suite leaders and their Support teams to guide them through their AI Agent transformation with Fin — from early project scoping and requirements gathering, to measurable adoption, to industry-best automation rates and business outcomes. This role is an opportunity to shape how the world’s leading companies deploy AI to transform their support operations and achieve strategic outcomes aligned to their business goals. Responsibilities Develop trusted advisor relationships with customers (from c-suite stakeholders to individual contributors).…

This is a short summary.

Want to know if you're a fit? Check your CV against this role — free, in 30 seconds.

Most-requested skills in Ireland

Based on 831 Ireland vacancies that list requirements, these are the skills employers ask for most often.

• Leadership61% of postings
• Stakeholder Management60% of postings
• Strategy54% of postings
• Coaching32% of postings
• Budgeting28% of postings
• Project Management25% of postings
• Agile/Scrum11% of postings
• Change Management8% of postings

Similar jobs

• Corporate Tax and Transaction Advisory - Manager · Grant Thornton Ireland
• Senior Vice President, Client Processing Manager · BNY
• Stock Manager - Dublin Liffey Valley (N129874) · Next
• Senior Program Manager - (11 month Fixed Term Contract) · LinkedIn
• Product Led Growth Manager - Remote · Zyte
• Manager, Account Executives (SMB) · Fin