Scaled Customer Success Manager

About this job

We’re building Intercom’s Scaled Customer Success team to reach more customers, provide consistent high-impact outcomes, and lean even harder into what makes us unique: our AI-powered products (especially Fin) and deep domain expertise. As a Scaled Customer Success Manager, you’ll be the customer’s trusted guide—helping them adopt and embed Intercom’s suite at scale, extracting real value, and scaling processes so more businesses succeed, more reliably. If you’re excited by working at the intersection of AI, product adoption, and operational excellence—and you want to help define how scaled CS works in practice—this is your role. What will I be doing?…

This is a short summary.

Want to know if you're a fit? Check your CV against this role — free, in 30 seconds.

Most-requested skills in Ireland

Based on 840 Ireland vacancies that list requirements, these are the skills employers ask for most often.

• Leadership59% of postings
• Stakeholder Management58% of postings
• Strategy52% of postings
• Coaching34% of postings
• Budgeting29% of postings
• Project Management24% of postings
• Agile/Scrum9% of postings
• Change Management7% of postings

Similar jobs

• Client Service Manager - Vodafone Business · CPM Ireland
• Strategy and Transactions - Infrastructure - CF - Project Manager/ PMO - Contract · EY
• Senior Manager, SaT and Firmwide Learning Lead (Fixed-Term Cover) · EY
• Advisory - Quantitative Risk Assistant Manager - Dublin · Grant Thornton Ireland
• Senior Commercial Manager (Rail) · Arcadis
• Legal & Mobility Compliance Manager · Winthrop Technologies