Delivery Excellence Manager

About this job

The Difference You will Make: Airbnb is seeking a CS Delivery Excellence Manager to support the global Delivery function. This is a full time position based in Ireland. The Delivery Excellence Manager role is a people manager position. They own and drive optimization initiatives within Global Delivery (design & launch of a competency framework, review of teams ways of working, …) as well as contribute to the successful operationalization of strategic CS programs within our frontline teams (operationalization of a new service line / channel, launch of product features, change in a workflow / training, ….) They need a high level of expertise in managing operational teams, performance management, project management, and a deep understanding of customer service operations from a product,…

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Most-requested skills in Ireland

Based on 838 Ireland vacancies that list requirements, these are the skills employers ask for most often.

• Leadership59% of postings
• Stakeholder Management58% of postings
• Strategy52% of postings
• Coaching34% of postings
• Budgeting29% of postings
• Project Management24% of postings
• Agile/Scrum9% of postings
• Change Management7% of postings

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