Senior Manager, Vendor Operations & Customer Support
Airbnb · Dublin
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- Company
- Airbnb
- Location
- Dublin
- Salary
- €124.000 — €155.000
- Posted
- October 1, 2026
About this job
Every year, millions of guests and Hosts across EMEA and LATAM reach out to us at moments that matter, a booking that fell through, a stay that didn't go to plan, a question that needs a clear answer in their own language. How we show up in those moments decides whether they come back. We're looking for a senior operations leader to own that outcome. You'll lead a network of outsourced BPO partners delivering customer support across one of Airbnb's most complex regions, and you'll be accountable for the quality our community actually experiences, measured above all by NPS. This is a performance leadership role, not an administrative one.…
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