Customer Success Manager, High Touch
Fin · Dublin
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- Company
- Fin
- Location
- Dublin
- Posted
- August 24, 2026
About this job
Fin’s Strategic CSMs work with our largest and most complex customers to help them realize the full value of their Intercom investment and transform their approach to customer service. Our CSMs engage customers to unlock early and sustained outcomes by delivering methodologies that drive product adoption, solution expansion, and long-term growth. As a Strategic CSM, you’ll build strong relationships with our most important customers, and lead them through their entire Intercom customer journey. You’ll be equipped to guide customers over their hurdles, delivering value realization through proactive and programmatic customer engagement and best practices.…
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Most-requested skills in Ireland
Based on 844 Ireland vacancies that list requirements, these are the skills employers ask for most often.
- Leadership60% of postings
- Stakeholder Management60% of postings
- Strategy54% of postings
- Coaching33% of postings
- Budgeting27% of postings
- Project Management26% of postings
- Agile/Scrum11% of postings
- Change Management8% of postings
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