EMEA Financial Institutions Client Experience Team Leader

About this job

Team/Role Overview The Customer Service Senior s accountable for people leadership, client experience, operational performance, risk management, stakeholder engagement, and continuous improvement, while ensuring their team delivers exceptional service and achieves business objectives. Responsibilities include: Leadership & People Management Lead, coach, and develop a team of Service Officers to achieve high performance. Manage staffing levels, workload distribution, and resource planning. Conduct performance reviews, provide feedback, and support career development. Drive employee engagement, accountability, succession planning and where applicable lead teams effectively through change and operational challenges.…

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