Lead Onsite IT Support Engineer
BNY · Dublin, Co. Dublin
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- Company
- BNY
- Location
- Dublin, Co. Dublin
- Posted
- September 16, 2026
About this job
We’re seeking a future team member for the role of Lead Onsite IT Support Engineer to join our Technology / End User Services team. This role is located in Dublin. In this role, you’ll make an impact in the following ways: Provide advanced onsite 2nd line technical support for end users in the Dublin office, ensuring rapid issue diagnosis and resolution. Act as the senior escalation point for complex deskside, endpoint, and site technology issues, including high-priority or high-impact incidents. Lead resolution efforts across resolver groups and support teams, keeping users informed through to completion. Oversee device provisioning, deployment, asset tracking, and lifecycle management from new starter to leaver.…
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