Command Centre Analyst II
Digital Realty · Dublin
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- Company
- Digital Realty
- Location
- Dublin
- Posted
- November 9, 2026
About this job
Your role The GCC Analyst acts as a coordination and escalation point, working closely with internal technical teams and external customers. You’ll operate in a structured, shift‑based environment, supporting service reliability and customer experience. Focusing on technical queries and customer support, you will play a key part in our GCC team. What you’ll do Monitor data center infrastructure and customer systems during assigned shifts Triage alerts, incidents, and service requests in line with defined procedures Coordinate incident response by engaging the appropriate technical teams Track incidents through to resolution, ensuring clear and timely communication Manage customer requests and escalations in line with SLAs Maintain accurate documentation, logs, and shift handovers What you…
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