Service Management Analyst
Glanbia · Kilkenny, KK
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- Company
- Glanbia
- Location
- Kilkenny, KK
- Posted
- November 3, 2026
About this job
Service Management Analyst - Kilkenny Glanbia Management Services Limited Join this dynamic team focused on delivering better nutrition for every step of life’s journey. The Opportunity The Service management analyst is responsible for driving the rationalisation, standardisation, quality, and automation of IT Service Management (ITSM) processes. They lead the continuous optimisation of Service desk and service management processes to ensure alignment to business needs, while enhancing service quality and reducing inefficiencies. They explore opportunities to streamline ITSM processes, ensuring they are data-driven and leverage automation / AI where possible, working closely with IT and partner teams to implement best practices and innovation in service management.…
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