Director, Support & Retention Experience

Mastercard · Dublin 18

Don’t apply blind. See how your CV matches Customer Support first — free, in 30 seconds.

Check my CV — freeApply on careers.mastercard.com ↗

You will leave NewLuxJob. We do not receive or handle applications.

Company
Mastercard
Location
Dublin 18
Employment type
Full-time
Posted
July 2, 2026

About this job

Title and Summary Director, Support & Retention Experience Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. The Role This is a strategic leadership role at the heart of MACS's growth, focused on ensuring that every customer who joins the platform succeeds, stays, and gets more value over time.…

This is a short summary.

Want to know if you're a fit? Check your CV against this role — free, in 30 seconds.

Most-requested skills in Ireland

Based on 161 Ireland vacancies that list requirements, these are the skills employers ask for most often.

  • Communication83% of postings
  • English30% of postings
  • Troubleshooting26% of postings
  • CRM13% of postings
  • Salesforce6% of postings
  • Zendesk6% of postings
  • German6% of postings
  • Ticketing5% of postings
Customer Support skills

Similar jobs

See if your CV fits this job

Paste your CV for an instant match score against this role — and get a tailored cover letter in one click.

  • Instant match score for this role
  • Tailored cover letter in one click
  • Free — no credit card
Check my CV — free