Customer Care Energy Advisor (Band 1-2)

ESB · Dublin, D

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Company
ESB
Location
Dublin, D
Salary
€33,500 - €40,200
Posted
October 2, 2026

About this job

Position Description Customer Care Energy Advisors deliver high-quality customer service by taking end-to-end ownership of customer queries, resolving issues accurately and efficiently across the customer journey. Working across phone, email, and digital channels and are empowered to resolve a wide range of customer needs without unnecessary handoffs. Energy Advisors are empowered to investigate issues, identify root causes, explain options clearly, complete agreed actions and remain accountable through to resolution. The role is varied and spans customer service, billing, payments, account management, metering, complaints, affordability support and continuous improvement.…

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