Single View of the Customer Business Lead [Temp 3 Years]
ESB · D
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- Company
- ESB
- Location
- D
- Posted
- August 28, 2026
About this job
Position Description The Single View of the Customer (SVC) Business Lead is accountable for defining, owning and championing the business vision for ESB Networks’ Single View of the Customer capability. The role ensures that the SVC programme delivers measurable improvements in customer experience, operational efficiency and regulatory outcomes by enabling a unified, 360degree view of customer interactions across all channels and journeys. Acting as the primary business owner for SVC, the role translates strategic ambition into clear business outcomes, requirements and priorities, working in close partnership with IT, data, customer service, operations and regulatory teams.…
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