Principal Software Engineer CuCa Tech (All Genders)

Zalando · Berlin

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Company
Zalando
Location
Berlin
Employment type
Full-time
Posted
August 7, 2026

About this job

THE ROLE & THE TEAM As a Principal Software Engineer in Zalando’s Customer Care (CuCa) Tech department, you will be the primary architect of our transformation from traditional service models to AI-powered automated resolution. You will move beyond a single team's scope to provide hands-on technical leadership for the entire department. Your mission is to define the architecture for systems where complex AI models meet customer-facing production environments. You will ensure that automated intelligence handles high-volume customer queries monthly while maintaining a seamless "human-in-the-loop" fallback for complex cases. You will be the go-to expert for Product and Engineering Management, ensuring our technology roadmap directly supports the next generation of automated customer care.…

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Software Developer salaries in Germany

Based on 168 postings that disclose pay.

Median salarygross / year
€64,500
€48,000Typical range€75,000

Estimated from advertised pay across our sources — indicative gross annual figures, not an offer.

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Principal Software Engineer CuCa Tech (All Genders) — Zalando | NewLuxJob