Customer Service Manager - Process & Tooling Projects (all genders)

About this job

Lead the implementation, rollout, and continuous optimization of new technologies, strategic initiatives, and customer service tools across the customer service ecosystem Own the end-to-end planning, structuring, and execution of strategic projects to improve customer service systems, processes, and operational efficiency Drive the evolution of customer support by translating strategic initiatives into scalable operational solutions Act as the central point of contact between operational stakeholders (Controlling, BPOs, Team Leads) and technical teams (IT, Product, Developers), ensuring clear communication and alignment Analyze operational bottlenecks, gather business requirements, and translate them into actionable project scopes and technical requirements Coordinate testing,…

This is a short summary.

Want to know if you're a fit? Check your CV against this role — free, in 30 seconds.

Manager salaries in Germany

Based on 771 postings that disclose pay.

Estimated from advertised pay across our sources — indicative gross annual figures, not an offer.

Most-requested skills in Germany

Based on 970 Germany vacancies that list requirements, these are the skills employers ask for most often.

• Leadership70% of postings
• Strategy32% of postings
• Budgeting25% of postings
• Stakeholder Management24% of postings
• Project Management16% of postings
• Coaching9% of postings
• Agile/Scrum4% of postings
• KPI3% of postings

Similar jobs

• Senior Marketing Manager/in – Vollzeit (m/w/d) · Cordes Consulting GmbH
• Senior Key-Account-Manager/in - Vollzeit (m/w/d) · Cordes Consulting GmbH
• Senior Projektmanager - Vollzeit (m/w/d) · Cordes Consulting GmbH
• Senior Kundenbetreuer / Customer Success Manager (m/w/d) · Cordes Consulting GmbH
• Campaign Manager Influencer Marketing (m/w/d) · Social Cloud
• (Senior) Research Manager – Survey Data & Innovation (m/f/d) · Statista